Previous incidents

We have identified and resolved the issue. A limited number of similar sites on our shared hosting (free) plan were affected. No sites with a paid subscription or support agreement were affected.

Customer sites recovered.

We have identified the issue and have already taken action to ensure that similar issues do not happen in the future. Below is a summary of our findings.

We assume that different types of errors may happen, and have taken measures to recover safely from these errors. In this case, the real issue that led to the downtime was that all of these measures failed simultaneously:

1. Automatic recovery of the webserver service on our Helsinki failed after the service unexpectedly failed with an...